Refund & Cancellation Policy
Last Updated: October 6, 2026
Book The Game is a marketplace platform operated by Nextwave Digital Group, Inc. Each Professional sets their own cancellation policy, which is shown on their profile and before you confirm a booking. The policy in place when you book is the one that applies to that booking.
Client Cancellations
Refunds are calculated from the time you cancel relative to the event start time, using the Professional's policy. If a Professional has not customized their policy, the default is:
- 48 hours or more before the event: 100% refund
- 24 to 48 hours before the event: 50% refund
- Less than 24 hours before the event: no refund
Professionals may choose different time windows and a different partial refund percentage. You can cancel from the booking details page in your account.
Deposits & Balances
Deposits and card payments are always processed through Book The Game via Stripe and are refunded according to the policy above. Refund percentages apply to amounts already paid, not to an unpaid balance.
For a deposit booking with an authorized card balance, the balance is charged only after the Professional submits delivered content and marks the booking complete. Delivery submission alone does not charge the card, and the charge cannot exceed the authorized balance.
Some Professionals allow the remaining balance to be paid directly to them by Cash App or Venmo. Those direct payments do not pass through Book The Game, and any refund of them must be issued by the Professional. A recorded direct payment prevents the same balance from being charged to your card.
Platform Fees
Book The Game charges no per-booking platform fee to clients or Professionals.
If a fee policy changes in the future, it will not apply to bookings made before the change.
Professional Cancellations
If a Professional cancels a confirmed booking or fails to show up, the client receives a full refund of all amounts paid through the platform, and the Professional must refund any eligible direct balance. If services were partially performed, the booking is reviewed rather than refunded automatically. Book The Game does not guarantee replacement services.
Weather & Uncontrollable Events
Most Professionals allow a full refund when an event is cancelled due to weather. This setting is chosen by each Professional and shown in their policy. Where allowed, clients may reschedule instead of cancelling. A client weather request goes to admin review and does not itself cancel the booking. If approved, the booking is cancelled with a full refund of eligible platform payments.
No-Shows
A client's failure to appear at the scheduled time without prior notice is treated as a cancellation less than 24 hours before the event and may result in no refund.
Professional Memberships & Boosts
Professional memberships can be cancelled anytime and remain active through the end of the current billing period. Membership charges and Boost purchases are non-refundable once billed, except where required by law.
How Refunds Are Issued
Approved refunds are issued to the original payment method. Card refunds typically appear within 5 to 10 business days, depending on your bank.
Disputes
If you disagree with a refund outcome, contact us through the Contact Us page. Book The Game may help resolve disputes but is not responsible for enforcing individual Professionals' refund decisions.